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Client Services

All of these resources are free and unlimited to all Neon clients, whether you use NeonCRM, Neon Inspire, Neon Payment Processing, or all three!

Get Help

Search the Knowledge Base
Read how-to articles in our knowledge base.

Submit a Ticket
Create new help tickets and correspond with knowledgeable agents. Contact our Client Success team about service plan inquiries as well.

Support

Forum
Dialogue with other Neon users. Submit product feedback too - staff may not respond but we read every post!

Videos
Prefer watching demonstrations? View instructional content on our YouTube channel.

Neon One Academy
Train & certify in how to use Neon One products at your own pace.

Upcoming Webinars
Join live webinars providing professional best practices.

Technical Info

Release Notes
See the details of our latest product update in these release notes.

Up Time
Neon has enjoyed 99% up time since 2004. Check the current status here.

Developer Center
Browse our API documentation to build your own connection to the CRM.

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Premium Support

These resources provide individualized assistance for an additional fee. Some of these services could be included in your contract.

Schedule Extended Training & Consulting
Great for personalized, in-depth support to assist organizations with strategic questions and planning.

Schedule On-Demand Training
On-Demand Training provides up to 60 minutes of training time per month that can be scheduled within 24 hours. On-Demand Training is included for all Empower package users and is available as service add-on for all current Neon users for $50/month.

Join a Live Chat
Have a one-on-one live chat with a Support Agent now! This service is included for all Empower package users and is available as service add-on for all current Neon users for $50/month.

Request Data Services
Data Services are available for more complex data management tasks like bulk editing transactions. Fill out the form linked above for further guidance on data services or to request an estimate for a data service.

Request a Demo Today

Thousands of organizations use Neon to manage fundraising, membership, events, and websites.